Shipping Policy
Thank you for shopping with Onfleeks. We are committed to delivering your orders safely and on time.
1. Order Processing
• Orders are usually processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During sales, new launches, or high order volumes, processing times may be slightly extended.
2. Shipping Timelines
Estimated delivery timelines:
• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–8 business days
• Remote Locations: 7–10 business days
Delivery timelines are estimates and may vary depending on courier operations and location serviceability.
3. Shipping Charges
• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping may be offered on selected orders, promotional campaigns, or minimum purchase values.
4. Order Tracking
Once your order is shipped, tracking details will be shared via:
• SMS
Customers can use the tracking number to monitor shipment status.
5. Delivery Delays
While we strive for timely delivery, delays may occur due to:
• Weather conditions
• Courier partner delays
• Public holidays
• Operational disruptions
• Incorrect shipping details provided by customer
Onfleeks shall not be held responsible for delays caused by circumstances beyond our control.
6. Incorrect Address & Failed Deliveries
Customers are responsible for providing accurate shipping information.
If an order is returned due to:
• Incorrect address
• Unreachable customer
• Failed delivery attempts
additional shipping charges may apply for re-dispatch.
7. Damaged Packages
If the package appears damaged at the time of delivery, customers are advised to:
• Refuse acceptance if severely damaged, or
• Record an unboxing video and contact us immediately
This helps us resolve claims efficiently.
8. International Shipping
Currently, Onfleeks ships only within India. International shipping services may be introduced in the future.
9. Contact Us
For shipping-related queries, contact us:
Onfleeks
Email: info@onfleeks.com
Website: https://onfleeks.com