Return and refund policy
REFUND AND RETURN POLICY
The following general returns policy is applicable to all products sold by ONFLEEKS through its platforms.
RETURN POLICY
Within 7 days of Delivery of the Product, the User can return the Product along with the necessary receipt, if the Product, when delivered to the User, was Defective or Damaged.
Further, if in case the User is not satisfied with the Size or the Shade of the Product, he/she may request for return/ exchange of the said Product within 7 days of the delivery of the said Product to get his/ preferred size/ shade the said Product or in the alternate he/ she can exchange it for a different product.
All merchandise returned must be in Re-saleable Condition with original packaging and must also include all accessories (if any) supplied.
Conditions for acceptance of a product for return:
Products marked as “non-returnable” on the Product’s description page cannot be returned. The return process of the Product can be restricted depending on the nature and category of the product.
Products should be returned in their original packaging along with the original Price Tags and labels. Products/Items must NOT BE used.
We regret that we will not be liable for refund for any item returned that are received by us damaged or lost in transit. It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.
Specific categories like inner wear, lingerie, socks and clothing freebies, Custom made product shall not be eligible for return
For items on special or seasonal promotions and stock clearance whose prices have been drastically reduced, we do not accept returns of these items. The product description page will clearly state that you will not be able to return such item; unless it arrives in a damaged or defective condition.
Procedure for Return
For return of the product, please click on the return and refund tab mentioned on the website and the Mobile Application and thereafter mention the reason of return. ONFLEEKS will initiate the return process accordingly.
Once your request for return is accepted by us, an agent as appointed by us will collect the product from the delivery address or any other address specifically provided for the purpose of return and shall inspect the product at the site itself. If the same has been accepted by the person collecting the product, then the return process will start and the product will be returned or exchanged after 7 – 10 working days starting from the day the product was collected from you.
In case you face any problem or need any sort of assistance, please get in touch with our Customer Service Team at support@ONFLEEKS.com for guidance/ assistance.